I bring People and Technology together to help your business succeed!
Whether you need someone to write your technical material or to create interesting and interactive course materials, I can help. I’m a superior contributor with excellent communication skills who has years of experience writing documentation, developing web-based content, and creating training for end-user through developer-level audiences on a wide variety of topics and for numerous industries.
“I hired Lin Laurie as a contractor at Pushpay as a technical writer and information architecture expert to overhaul our entire customer and user help center. With over 250+ articles and 5+ tools Lin navigated the complexities of rebuilding our help center with ease.
Lin spent the first few weeks while at Pushpay completely inundating herself with product knowledge and introducing herself to key stakeholders and subject matter experts. Her enthusiasm to understand our product inside and out had her asking questions that helped use look at our product with new eyes. Lin’s questions helped our own product, marketing, and customer care teams refine their processes and language. Lin guided us in creating a standard for help articles and provided us with infrastructure to outline our articles as they come up in the future.
What impressed me most about Lin was her desire to be hands on and problem solve. When we had technical difficulties moving from a Google Chrome platform and implementing our new software for our help center in SalesForce, Lin was happy to be involved to provide an expert opinion on implementation. Her knowledge of informational architecture ultimately shaped how we outlined, set up, and tagged our help articles.
Lin left a wonderful impact on Pushpay and an enduring legacy which this company will benefit from for years to come. I would highly recommend Lin’s skills and expertise to anyone who is looking to fill a role that takes curiosity, challenging the status quo, and technical expertise. ” – Maria Marchione, Project Manager at PushPay
“Lin was always a delight to share information with and to learn from. She is an extremely effective communicator and has a knack for decomposing technical discussions into artifacts that can be understand by just about anybody! ” – Thy Guintivano, Project Manager at Intuit
“I have worked with Lin Laurie at Intuit over several years and various projects in her capacity as both an instructional designer and program manager. She is extremely detail-oriented, prompt with her deliverables, and easy to work with. I found her to be knowledgeable in creating software training for developers and she had a good understanding of the software development process. She is experienced with SCRUM and Agile, and is adept at using many different authoring tools to provide needed documentation and other educational material. Lin is one of those people who quickly comprehends new ideas and technical concepts and I found her to be very professional and personable in all my dealings with her. I would use her services again without hesitation if the opportunity were to arise.” – Merlita Tolentino, Staff Program Manager, Intuit
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